1. Operator and agreement
PawPlusMe, available at https://portraits.pawplusme.com/, is operated by chen xianjie, an individual operator ("we", "us"). These Terms govern your access to and use of our AI portrait service, which combines separately uploaded photographs of a person and a pet into a custom digital portrait, and optional personalized physical keepsakes. Contact us at contact@pawplusme.com.
Review these Terms and our Privacy Policy before placing an order. The Privacy Policy explains our data practices; it is not a blanket consent to optional processing. You must be at least 18 and have authority to place the order. Upload photographs of adults only.
2. What you purchase
You upload a person photo and a pet photo, choose a scene and style, and purchase the creation and download of one AI-generated digital portrait. You do not need the person and pet to appear together in the original photos.
We use the FLUX.2 [klein] 4B image model by Black Forest Labs, served through Cloudflare Workers AI, to process the photos and creative instructions. AI can alter facial details, pet markings, poses and backgrounds. Examples illustrate styles and do not guarantee an identical result or exact likeness. Technical availability may depend on our providers. We remain responsible for providing the service and handling remedies required by law.
Optional framed prints and mugs require a separate request, delivery quote and studio artwork review. The US$9.90 digital portrait payment does not purchase a physical item. Physical availability, product specifications, merchandise price, shipping, applicable tax, total and estimated delivery are confirmed before a separate PayPal authorization. Supported delivery is currently limited to the contiguous United States and Washington, DC. A payment confirmation is not an automatic production submission; we confirm production and delivery separately.
3. Orders and private access
No customer account is required. Supply an accurate email address and keep your private order link secure. The browser can store your order access on that device. Someone with the private link may be able to view your order and images; clearing browser data may remove your local access.
Contact us if access is lost or misused. We may request proportionate information to verify that an order belongs to you. We will not ask for your full card number or card security code.
4. Price and payment
The current digital portrait price is US$9.90 per order. Your total is shown before you authorize payment. Each purchase is a separate, one-time authorization. There is no subscription, automatic renewal, credit balance or automatic top-up. Future price changes do not alter an already accepted order.
Digital portrait payments use PayPal. We provide the portrait and product support. Full card numbers and card security codes are handled by PayPal and are not stored by us.
5. Delivery and technical failures
After the server verifies payment, generation starts automatically. Your private order page displays progress and provides the completed image for download. This is an online service, not a guarantee of instant delivery or a fixed completion time. Download and keep a local copy; the current storage arrangements and deletion-request route are explained in the Privacy Policy.
A technical generation failure can be retried on the same paid order without a second portrait charge. If we cannot deliver a usable, downloadable file after reasonable troubleshooting, you may request a refund. Successful generation does not include unlimited alternative versions or preference-based remakes.
6. Cancellation
You may leave checkout before paying. After paying, contact contact@pawplusme.com promptly if you wish to cancel. Generation starts automatically, so we may be unable to stop it before processing occurs. Contacting us does not itself guarantee that an in-progress task has stopped.
If generation has not begun, we will cancel and refund the order on request. Otherwise, section 7 applies. There is no subscription to cancel. These Terms do not by themselves waive any statutory withdrawal right or replace a legally required separate request for immediate performance.
For a custom physical item, request cancellation promptly before production is confirmed. Once production has started, a change of mind may not be cancellable because the item is personalized. This does not remove remedies for faulty, damaged, incorrect or undelivered goods, or other rights that apply by law.
7. Refunds and billing concerns
Contact contact@pawplusme.com with your order reference, purchase email and a brief explanation. Please report quality or download problems within 14 days of delivery so we can investigate promptly. This reporting period does not shorten statutory rights or prevent later reporting of an incorrect charge.
We will refund confirmed duplicate or incorrect charges. For non-delivery, an unreadable file, or a material failure to provide the purchased service, we will offer reasonable troubleshooting or correction; if the problem remains unresolved, we will refund the affected digital order. Style preferences and requests for a different scene are assessed individually and do not include unlimited free regeneration.
We will respond within two business days and initiate an approved refund with the payment provider within five business days of approval. Settlement timing depends on the payment method and bank. Refunds normally return through the original payment method, with any lawful alternative arranged through the provider. Applicable consumer rights and any buyer remedies available from the payment provider identified at checkout or on your receipt remain available. You may contact us for help without surrendering rights to contact your payment provider or bank.
For a standalone explanation of cancellation, refund requests and processing times, read our Refund Policy.
For physical goods, contact us about damage, a wrong item, a printing defect or non-delivery. We will investigate and provide an appropriate correction, replacement or refund. Reasonable photographs may help assess damage or print defects. Your statutory consumer rights and payment-provider remedies remain available.
8. Your photos and image rights
You must own or have permission to use the photos, and obtain permission from every depicted person for the requested AI processing and use. You retain your rights in your uploads. You grant us a limited, non-exclusive permission to process them to create, deliver and support your order.
We do not use your photos or portraits for model training, a public gallery or advertising without separate, explicit permission. As between you and us, we do not claim ownership of your completed portrait. AI output may not be unique or qualify for copyright protection everywhere. Use it lawfully and respect others' image, privacy and intellectual property rights.
9. AI content standards, reporting and enforcement
10.1 Content standards and prohibited categories
These rules apply to uploaded photographs, creative instructions, generated portraits. You may use PawPlusMe for lawful personal portraits and gifts. The following content is prohibited:
- Pornography / NSFW: nudity, sexually explicit imagery, sexual services, fetish content, sexual exploitation and sexualised images of any person or animal.
- Violence / gore: graphic injury, dismemberment, torture, cruelty to people or animals, or content promoting violence, terrorism or mass harm.
- Hate speech: content attacking, dehumanising, threatening or inciting hatred against people based on protected characteristics, including race, ethnicity, nationality, religion, sex, sexual orientation or disability.
- Child-unsafe content / CSAM: child sexual abuse material, sexualised depictions of minors, grooming, exploitation or any content that endangers a child. This prohibition includes synthetic or AI-generated depictions.
- Deepfakes / impersonation: replacing one real person's face or identity with another's, face swapping, nudification, compositing two real people into a fabricated kissing or intimate scene, or fabricating a person's statements, endorsements or actions to impersonate them. Consent does not authorise these prohibited deepfake uses.
- Copyright / trademark infringement: using photos, characters, artwork, logos or brand identities without the necessary rights, or generating material that infringes another party's copyright, trademark, publicity or privacy rights.
You may upload only your own material or photos for which you have explicit permission from the people depicted. Do not present AI-generated portraits as documentary evidence of a real event, bypass safety controls, systematically scrape outputs, or use the service for fraud or unlawful activity. Content facilitating weapons of mass destruction, genocide or terrorism is also prohibited.
10.2 Reporting content or abuse
Report suspected violations to contact@pawplusme.com, using the subject Content report. The same address is linked in every public-page footer and accepts copyright, trademark, impersonation and child-safety reports.
Include the order reference or page location, the category of concern, a short explanation, and a way to contact you. Rights holders should identify the relevant work or mark and explain their rights. Do not attach, download or forward suspected CSAM; identify its location and concern instead. We limit disclosure of a reporter's identity to what is necessary to investigate or comply with law. Reports must be made in good faith.
10.3 How reports are reviewed
The individual operator, chen xianjie, receives reports and conducts human review of reported material, associated orders and content flagged during order handling. Review considers the submitted photographs, generated result and relevant context only as needed to assess the complaint. This is a human-review process.
We prioritise child-safety, credible threats and other serious harm, and act promptly when a violation is identified. We aim to acknowledge other reports within two business days. We may request clarification, restrict the reported content while investigating, and notify affected users of the decision where lawful. If more time is needed, we explain the reason. A report does not automatically establish a violation.
10.4 Enforcement actions
Depending on severity and repetition, we may issue a warning, refuse or stop a request, cancel an affected order, disable access to a portrait or private download link, remove violating content from our systems, or refuse further service. Criminal or child-safety matters may be referred to the appropriate authorities when required by law.
We retain only the evidence needed for a lawful investigation or obligation. We cannot delete copies already downloaded by other people. Any payment, refund or other mandatory consumer remedy is handled under section 7 and applicable law; an allegation alone does not automatically forfeit a customer's payment.
10.5 Appeals and corrections
If you believe a decision is wrong, email contact@pawplusme.com with the subject Content appeal, your order or report reference and supporting information. The operator re-examines the decision in light of the additional information and explains the result. We aim to acknowledge appeals within two business days. This process does not limit statutory remedies.
10. Privacy and storage
Our Privacy Policy explains photo processing, browser storage, providers, retention and your choices. It is available at https://portraits.pawplusme.com/privacy. Photos and portraits for paid orders are kept for 30 days after payment. An unpaid draft that has not entered payment processing expires after 24 hours. If a payment is still processing or its result is unclear, we may keep the associated photos for up to 30 days from the start of payment processing to confirm payment and deliver the portrait. Download your completed portrait within the retention period. Request access, correction or earlier deletion at contact@pawplusme.com.
11. Service limitations and responsibility
Within the limits permitted by applicable law, the service is provided on an available basis without a promise of perfect likeness, uninterrupted access, output uniqueness or suitability for a particular printing size. Review a portrait before sharing or requesting printing.
Where lawful, we exclude indirect or consequential losses and limit our aggregate liability to the amounts you paid us for the service during the 12 months before the event giving rise to the claim. No limitation excludes liability that cannot lawfully be excluded, including applicable consumer guarantees, fraud, deliberate misconduct or other mandatory protections. Provider involvement does not remove our responsibility for our own obligations.
12. Suspension or service closure
We may suspend access where reasonably necessary to address security risks, illegal activity or material breaches. Where practical, we will explain the reason and give an opportunity to resolve it. If we end the service for reasons unrelated to your breach and cannot fulfil a paid order, we will refund that unfulfilled order. Data handling after closure follows the Privacy Policy and legal obligations.
13. Law and disputes
Nothing in these Terms removes mandatory consumer protections or court rights applicable where you live.
Contact contact@pawplusme.com to seek a practical resolution. Nothing requires you to waive a legal remedy or accept compulsory arbitration that has not been separately and validly agreed.
14. Changes
We will update the version and date when these Terms change. Material changes will normally be announced on the site or by email to affected customers at least 14 days before taking effect, unless law or urgent security needs require a shorter period. Changes will not retrospectively remove rights attached to an existing purchase. A term found unenforceable does not invalidate the remaining lawful terms.
15. Contact
For support, billing, refunds, privacy or security: contact@pawplusme.com.
Operator: chen xianjie (individual operator). Website: https://portraits.pawplusme.com/.